October 02 - 26, 2023
Service Advising and Management C-1
Master Automotive Training • 9253 Archibald Ave Rancho Cucamonga, CA 91730-5207 Organized by Master Automotive Training
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About this event
This series of classes is designed to provide a comprehensive understanding of the vehicle servicing process and how to deliver excellent customer service. The classes cover a variety of topics, from communication skills to essential aspects of warranties, providing a broad range of knowledge and practical skills for anyone interested in working in the vehicle service industry. Participants will learn about the inspection process, vehicle operations, communicating with technicians and customers, selling services, delivery and follow-up, and complaint and warranty management. Upon completing these classes, students will be well-equipped to provide high-quality service to customers and establish lasting and satisfying relationships with them.
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