National Retail Federation's Conflict De-escalation is perfect for current retail workers looking to advance their customer communication skills. Customers can react to stressful situations (holidays, election cycles, and life events) in unpredictable ways. Gain skills to identify these situations and to de-escalate them, ensuring an enjoyable shopping experience for all customers and employees. Valuable training in customer-facing roles to recognize, prevent, and manage conflict. This course is brought to you free of charge through a generous partnership with the Business Education Partnership Foundation. Please contact WRAE's Jessica Trimmer at jtrimmer@rsu14.org or 207-892-1819 extension 2193 for more info and to schedule a time to register for these exciting opportunities!