Description

Sometimes it’s your word choice, a simple hand written thank you card, or asking “What’s troubling you?” instead of “What’s wrong with you?” that could land you the sale or be the difference maker in providing outstanding customer service. That’s emotional intelligence, coming cross in sales and customer service.

Learn to keep your cool with difficult customers, social media posts that make an emotional connection, knowing when to let a customer go, releasing employees in a friendly way to prevent a lawsuit later on, anticipate workplace crisis, tools for de-escalating conflict situations, and keeping your workplace toxic-free are things you will learn during this class. If you are living with a toxic family member, this class will give helpful tips to maintain your peace and come out stronger to enjoy daily living, using Preethi’s simple emotional intelligence tools.

The instructor Preethi Fernando is a keynote speaker and author of “Emotional intelligence in business and marketing.”

CLASS SCHEDULE: Subject to Change: Due to their very nature, our classes are “subject to change”. Class change notices will be sent via email to the email address on file. Please check your email OR check class status at the Community Programs website before your scheduled class.

Activity Category

Business, Career, Personal Development

Location

Online via Zoom

Instructor

Preethi Fernando