In partnership with the Business Education Partnership Foundation and a Maine DOL grant, we are offering a nationally accredited training program in Customer Conflict & De-escalation. Although designed specifically for retail employees, this training applies across a range of career sectors. The NRF Foundation's RISE Up 30-minute course — Conflict De-escalation — is ideal for those already in retail or hospitality who want to advance their customer communication skills. "Proper de-escalation training is critical in today's retail environment and results in a positive environment for employees and customers alike." — Crisis Prevention Institute. This training is valuable for all individuals in person-facing roles to recognize, prevent, and manage conflict. Participants can earn a $25 stipend after successful completion of the course and exam. For more information or to enroll, please reach out to: Mari O’Neil - NRF, mari@retailmaine.org / 207-623-1149 or Kelli Gilzow Stowell - AACE, kelli.gilzowstowell@augustaschools.org / 207.626.2470